Frequently Asked Questions

Everything you need to know about your Kula experience.

How do I determine my correct size?

We provide a comprehensive size guide on each product page. Since our fits vary between tailored and oversized styles, we recommend measuring a similar garment you own and comparing it to our specifications.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic exchange or refund.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.

Are Kula garments ethically manufactured?

Yes, we partner exclusively with fair-trade certified factories that prioritize sustainable production methods and provide safe, equitable working conditions for all artisans.

How should I care for my Kula pieces?

To preserve the longevity of our premium fabrics, we recommend cold machine washing on a gentle cycle and laying flat to dry. Specific care instructions are located on the interior label of each garment.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.